Frequently Asked Questions

Emergency medical transportation is used to transport patients who require immediate medical attention, while non-emergency medical transportation is used for patients who do not require immediate medical attention and can be transported on a scheduled basis.

Medical transportation services provide safe travel for patients who need support getting to and from healthcare appointments, treatments, or care facilities.

A trained medical transport team picks up the patient, provides support as needed during the ride, and safely delivers them to their destination, often coordinating directly with care providers.

Medical transport is available for patients who are unable to safely travel on their own due to health, mobility, or recovery needs.

Our team of experts will help you determine if insurance will cover your transport.

The best way to schedule an appointment is to call our dispatch line at (602) 469-2149.

Yes. Medical transport is designed to support seniors and individuals with mobility or health concerns, with trained staff and safety equipment on board.

Many providers allow a family member or caregiver to accompany the patient during transport, especially for non-emergency or long-distance rides. However, it's important to mention this when scheduling the transport so our team is prepared to have an available seat for the person accompanying the patient.

Depending on the level of care needed, transport may be provided in wheelchair vans, stretcher-equipped vehicles, or other medically outfitted vehicles.

Yes, on a case by case basis. This is something you would need to confirm with our dispatch when scheduling the transport.